Refund / Cancellation / Delivery Policy / Terms & Conditions
Our (Central Retail Ltd t/a ties.uk.com) catalogue and website is an offer to treat only. Any contract shall consist of the buyer’s order and our acceptance thereof. Any order accepted by us (Central Retail Ltd t/a ties.uk.com) shall be subject to the our conditions of sale and no other conditions shall apply unless expressly agreed in writing by the us.
Products & Pricing
Quoted prices on all products include free delivery anywhere within the UK mainland, excluding the Highlands and Islands (unless stated on the website). For deliveries outside this area, and overnight deliveries where requested, a carriage charge will be levied. The prices invoiced will be those currently charged by us at the date of despatch. Although every effort is made to ensure the prices stated in the website are correct, should an error on price occur, and an order is placed, you will be informed and given the option of continuing the order at the correct price or cancelling the order. All prices are subject to VAT. All packing is non-returnable.
Point of Delivery
In accordance with normal transport practices all goods will be delivered to the goods inwards department or reception on the ground floor and off-loading facilities must be provided by the customer. If further transfer or installation is required, particularly for large and heavy items, this must be requested at the time of ordering and an additional charge will be levied.Please note that a signed consignment note constitutes delivery of goods. Please check that the number of boxes received, corresponds with the delivery note before signing.
Dispatch & Delivery
Delivery / dispatch times are so quoted in good faith but shall be non-binding. While we (Central Retail Ltd t/a ties.uk.com) try to keep our delivery / dispatch times accurate, we cannot guarantee a delivery time or a dispatch time, and we cannot guarantee that the delivery / dispatch time stated at the time of order is correct. To facilitate a prompt delivery all dispatches will be made direct from either the point of manufacture or a point of distribution chosen by us, by ourselves or through a third party chosen by us. Central Retail Ltd t/a ties.uk.com shall not be liable for any losses incurred by the buyer or any other person as a result of any delay in the delivery of the goods or any part of the order for any reason whatsoever. The due performance of the contract is subject to cancellation or such variation as we may find necessary as the result of instructions or lack of instructions from the buyer, or as a result of industrial dispute or of any cause whatsoever beyond our reasonable control. We reserve the right to make partial deliveries.
Preferred method of payment is by credit/debit card or cheque. A credit account can be opened providing you have been trading for one year and are registered for VAT and can provide the necessary trade references. All Government bodies including Councils, Schools, Universities, NHS etc. qualify for instant credit facilities. Once an account has been opened terms are net cash within 30 days of date on invoice. We accept VISA, Mastercard, Delta, Switch, Solo, JCB and VISA Electron.
Retention of ownership
Property of the goods remains with us until full payment has been received by the us. Until full payment is received ties.uk.com may at any time recover the goods and may enter the buyer’s premises for this purpose. Nevertheless the risk in the goods passes to the buyer on delivery and the buyer shall promptly effect and maintain in the joint names of the parties, insurance of the goods against loss or damage in their full invoice price until final payment.
Except as herein expressly provided and as provided by law, we do not supply goods with the benefit of any term, warranty or condition, express or implied, as to the merchantability of the goods or their suitability for any purpose whatsoever. As far as it is able, we will assign to the buyer all rights conferred on it by any of its suppliers. Insofar as quality of materials used in goods manufactured for us is concerned, we shall have the option to repair, replace (or at its sole discretion refund to the buyer the price of the goods without any further liability) parts agreed by it as being defective, and which have been returned to it, carriage paid, within a minimum period of 1 year from the date of delivery to the buyer’s works. Goods subjected to fair wear and tear, misuse, defective maintenance, alteration or modification, are excluded from this guarantee. Goods covered are subject to single shift working only. In no case shall the liability of Central Retail Ltd t/a ties.uk.com hereunder exceed that of the actual manufacturer of the particular goods or parts thereof. Any liability on the part of Central Retail Ltd t/a ties.uk.com is subject to terms of payment being met.
Technical description and date
Such descriptions whilst given as a guide, in good faith, are subject to alteration by us without notice. In particular all weights and dimensions are approximate only. All maximum load capacities stated are for evenly distributed loads only.
Except in respect of death or personal injury caused by our negligence, or as herein provided, we shall not be liable to the buyer for any consequential loss or damage (whether for loss or profit or otherwise) costs or expenses or their claims for consequential loss whatsoever which arise out of or in connection with the supply of the goods or their use or re-sale.
Notification of non-delivery must be made in writing within 7 days of invoice date and for shortages or damage within 3 days of receipt of goods. Failing this no claims will therefore be entertained.
Goods will be accepted back for credit only with the express permission of Ties.uk.com. Please contact us for instructions on point of delivery. Made-to-order items cannot be accepted back in to stock. If you need to cancel your made-to-order items for any reason, this can only be accommodated within 24 hours of placing the order. If a cancellation is possible after 24 hours, ties.uk.com will charge a cancellation fee as it is unlikely that we could re-sell made-to-order items to another customer. Please contact ties.uk.com for details. Made-to-order items cannot be cancelled after despatch from the warehouse. Refused deliveries of made-to-order items are not eligible for credit. Our usual refund policy does not apply to made-to-order items, which cannot be returned or exchanged unless faulty. The above conditions do not affect your statutory rights when goods are faulty, or not as described. Goods must be returned in their original packaging, unused, unassembled and in a resaleable condition. Credit shall not be given for goods received damaged. The buyer shall unless otherwise stated be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until actual receipt of the goods to ties.uk.com. Proof of return delivery will remain with the buyer. We reserve the right to charge for incomplete returns, orders placed in error or not wanted.
How To Return Your Goods
Before you return goods email us email@example.com or contact us.